COVID-19 Recovery Grants from the London Business Hub – Frequently Asked Questions

When will the grants re-open?

The London Business Hub COVID-19 Recovery Grants are now closed.

We recognise that this is very disappointing news for those who were looking to apply.

However, we have several programmes open that support businesses across a wide range of issues, such as accessing funding, negotiating property agreements and building business strategy. These include:

Recover & Grow’, a business support programme in partnership with the Business School (formally known as CASS), supporting 240 SME leaders

Property Advice Service’, helping new and established SMEs to negotiate leases with free advice from property consultants

Peer Networks’, providing 240 business with facilitated ‘action learning’ group sessions and 1:1 support

Mayor’s Resilience Fund’, a £1m package of innovation grants for SMEs as part of the recently announced London Resilience Fund

As well as our existing programmes which include:

One to one adviser’ support and webinars on a range of topics (for eligible businesses)

Investment Readiness Programme’ supporting early stage businesses as they navigate the complex process of securing finance from external investors

Start Up, Step Up designed to help Londoners access entrepreneurship and improve their enterprise skills at this critical time for our economy

Please do keep an eye on our website, which also has other guidance and support to help support your business goals. We hope that you will be able to find the support you need. If you wish to keep up to date on all the latest news from the London Business Hub, please register for our newsletter.

Am I eligible to apply for the grant?

All applicants will need to confirm the following to be able to access the online application form:

  • My business is based and operational in Greater London (the business must at least have a London trading address)
  • My business is a Small or Medium Enterprise (SME)
    • Has less than 250 employees
    • Has less than €50m turnover or balance sheet of less than €43m
    • Does NOT hold 25% or more capital or voting rights in another business
    • Does NOT have another company hold 25% or more capital or voting rights in the  business
  • My business started trading on or before 1st March 2019 and is still trading
  • My business has been adversely impacted by COVID-19
  • My business has not received a total of more than €200,000 State Aid in the past 3 years (What is State Aid?)
  • The activity I am applying for is to assist with my COVID-19 recovery plans, and is not “business as usual” or related to personal protective equipment (PPE), social distancing, or other regulatory activity
  • This grant support is vital to progressing the activity I am applying for (i.e. the activity wouldn’t be possible without the grant support)
  • The activity I am applying for has not already started (and cannot have started before the grant offer letter has been issued)
  • I understand that ONLY those applicants who complete a full application and supply ALL supplementary evidence will be considered for a grant
  • I understand that the grant will be paid in arrears. Businesses can apply for 100% of the costs, but please note that funding will be paid in arrears. Therefore, grant payment will be made after you have accepted the grant offer and have purchased and received the support or items that the grant has been approved for. 
  • I understand that I have one calendar month from the date of the grant offer letter to accept the offer and purchase and receive the support or items that the grant has been approved for.
  • I confirm that there is a dedicated bank account for the business
  • I understand that I may be asked to supply further evidence to demonstrate the impact of COVID-19 on my business

This grant fund is for businesses that are part of the Visitor or Wider Economy. 

All applicant businesses will need to submit a SIC code as part of the  application process. What is a SIC Code?

The list below details the eligible standard industrial classification of economic activities (SIC) codes for the Visitor Economy (Tourism Sector):

SIC Code

Description

Tourism Sector

49.1

Passenger rail transport, interurban

Railway passenger transport services

49.32

Taxi operation

Road passenger transport services

49.39

Other passenger land transport n.e.c.

Road passenger transport services

50.1

Sea and coastal passenger water transport

Water passenger transport services

50.3

Inland passenger water transport

Water passenger transport services

51.1

Passenger air transport

Air passenger transport services

55.1

Accommodation

Accommodation services for visitors

55.2

Accommodation

Accommodation services for visitors

55.3

Accommodation

Accommodation services for visitors

55.9

Accommodation

Accommodation services for visitors

56.1

Food and beverage service activities

Food and beverage serving activities

56.21

Food and beverage service activities

Food and beverage serving activities

56.29

Food and beverage service activities

Food and beverage serving activities

56.3

Food and beverage service activities

Food and beverage serving activities

68.2

Renting and operating of own or leased real estate

Exhibitions & Conferences etc

77.11

Renting and leasing of cars and light motor vehicle

Transport equipment rental services

77.21

Renting and leasing of recreational and sports goods

Sport and recreation activities

77.34

Renting and leasing of water transport equipment

Transport equipment rental services

77.35

Renting and leasing of air transport equipment

Transport equipment rental services

79.11

Travel agency and tour operator activities

Travel agencies & other reservation services

79.12

Travel agency and tour operator activities

Travel agencies & other reservation services

79.9

Other reservation service and related activities

Travel agencies & other reservation services

82.3

Organisation of conventions and trade shows

Exhibitions & Conferences etc

90.01

Performing arts

Cultural activities

90.02

Support activities to performing arts

Cultural activities

90.03

Artistic creation

Cultural activities

90.04

Operation of arts facilities

Cultural activities

91.02

Museum activities

Cultural activities

91.03

Operation of historical sites and buildings and similar visitor attractions

Cultural activities

91.04

Botanical and zoological gardens and natures reserve activities

Cultural activities

93.11

Operation of sports facilities

Sport and recreation activities

93.19

Other sports activities

Sport and recreation activities

93.21

Activities of amusement parks and theme parks

Sport and recreation activities

93.29

Other amusement and recreation activities

Sport and recreation activities

If your business does not fit into the list of SIC codes above but you believe your business contributes to or is impacted by the Tourism and Visitor Economy, you can still apply for the grant. You will be asked to explain why you think your business qualifies for the grant as part of your application.

All Wider Economy business applicants will also need to provide their SIC code as part of the application. A full list of SIC codes can be found here.

Some businesses are not eligible for ERDF support. For example we cannot accept applications from businesses who operate in the following sectors:

  • Fisheries and aquaculture
  • Processing and marketing of agricultural products
  • Shipbuilding
  • Schools/school age educational establishments
  • Insurance companies
  • Primary production, Coal or steel, Synthetic Fibres
  • Banking

If your business is from one of the sectors in the list above, you are not eligible for ERDF support and your application will be unsuccessful.

How much money can my business apply for?

Businesses can apply for a grant of up to £5,000. Applicants will need to specify what activity/support the grant will fund, provide a quote from a chosen supplier for that work, and justify how the grant-funded support will help their business recover from the impact of the COVID-19.

You must also be able to demonstrate that the business is unable to fund the full cost of the activity without grant support, and no single item of equipment or activity should be over £5,000.

The grant must cover 100% of the cost of the activity/service/equipment your business is procuring (up to a maximum total value of £5,000).

This grant cannot be used to part-fund expenditure; if the activity or support to be undertaken exceeds £5,000, you cannot fund the rest of the activity through the business. You will also not be able to part-fund the activity/services/equipment but then claim the full amount; in order to receive the grant funding, all services and support must be fully paid for by the grant and evidenced.

Please note that, if successful, you will need to fund the full project/grant activity and claim the approved costs back after it has been completed.

You must not pay for any equipment or services before you have been officially awarded the grant; any payments made prior to signing your grant offer letter will not be eligible for funding.

Your application will be assessed, and approved if you are successful, based on the grant amount you have applied for – i.e. If you apply for £5,000 of grant funding, and if you are successful, you will be awarded the full £5,000 amount – you will not be approved on only part of the requested grant funding amount. Therefore, it is essential to ensure that in your application you state ONLY activity/services/equipment that you are certain will help your business recover from COVID-19, and that ALL activity/services/equipment can be purchased and evidenced within one calendar month of receiving a grant offer letter.

How do I apply?

Applications will be made online via the London Business Hub website.

Applications selected through the ballot process will be scored against the following points:

  • A clear impact of COVID-19 on your business
  • Your proposed activity to address the impact
  • How the proposed activity will positively impact your business through adapting products and services to meet customer needs, building resilience or minimising future business interruption

How long will the grants be available?

The website will open for applications will open at 10am and remain open for a 24hr period on the 17th November for the wider economy.

Due to feedback received and the high demand for the limited available funding, a random ballot system has been introduced. This means only those selected at random will be assessed and then prioritised based on need and impact. In addition, and in order to support our work to address the barriers faced by BAME, women and disabled owned businesses[footnote 1], eligible applications from these groups will be prioritised against other bids ranked equally in terms of need and impact, should a tie break situation occur. This will ensure that successful bids are representative of London’s population demographics [footnote 2].”

Footnote 1: https://data.london.gov.uk/dataset/equality–diversity-and-inclusion-evidence-base

Footnote 2: https://data.london.gov.uk/dataset/london-s-diverse-population-

What can I use the grant for?

The grant must be specific to the SME, and used only for activity/support/services that help the business to respond to the impact of COVID-19. Examples of eligible activities include:

  • Purchase of specialist consultancy support or external expertise. Examples include:
    • HR professional services
    • Legal professional services
    • IT professional services
    • Product Development / diversification
    • Strategic Development
    • Finance support and restructuring
    • Marketing consultancy, services and planning
    • Other digital services
    • New markets research and development

Please note these are examples only and not an exhaustive list.

  • Purchase of minor equipment that support the adoption of new technology / business  processes in order to continue to deliver or diversify business activity in response to  COVID-19
  • Purchase of minor equipment that support the adaptation of existing technology /  business processes in order to continue to deliver or diversify business activity in  response to COVID-19

Please note that the grant claim and activity undertaken must not exceed £5,000 in total. If the grant-funded support, activity or equipment claimed is more than £5,000, the support will be ineligible.

This grant cannot be used to part-fund expenditure; if the activity or support to be undertaken exceeds £5,000, you cannot fund the rest of the activity through the business.

These grants cannot be used to: 

  • Support businesses with working capital 
  • Support businesses to fund the payment of wages
  • Purchase equipment and consumables associated with PPE and social distancing  measures, or fund small scale building works in response to physical changes to implement social distancing
  • Fund activities which would contradict, duplicate or undermine HM Government  domestic initiatives
  • Fund core organisational costs, such as air con adjustments to address air circulation, personal storage/lockers, bicycle racks, showerblocks, etc
  • Purchase capital items over £5000
  • Fund building works
  • Fund training
  • Fund retrospective activity or purchases 

Do I need quotes for the activity I want to fund?

Yes, you will need to provide a quote for the chosen supplier for the activity/equipment/service you want to fund. The grant will only cover costs made to one supplier and the grant claim must not exceed £5,000 in total.

Multiple suppliers will not be accepted. However, you are able to apply for grant funding for multiple items, as long as they are all from the same supplier AND the total cost of all items does not exceed £5,000. It is important to justify how each service, purchase or item will help your business recover from the impact of COVID-19. Failing to do so will deem the bid application ineligible.

A quote must clearly match the services/items detailed in your application.

What information should a quote include?

A quote for services or product purchases to be funded by the grant should include:

  • Supplier Business name & address
  • Applicant Business name & address
  • Description of activity/service/product
  • Total cost of activity/service/product
  • Date the quote was provided (please be aware this activity cannot have already been commissioned or started)

Screenshots of online catalogues should clearly show:

  • The item
  • The web address of the item
  • The date that the screen shot was captured.

Acceptable file formats for a quote are Word document, Excel spreadsheet, PDF or PowerPoint Presentation, JPG or PNG image file.

What can I do now to prepare for my application?

Ensure you have the following information available:

  • General business information such as registered address, trading address (if different from registered business address), website, date your business started trading, number of employees
  • Company registration number OR Unique Tax Reference OR Other evidence for business registration
  • Relevant SIC Code for your business. What is a SIC code?
  • Dedicated bank account for your business, and accompanying bank statement (Bank statement for March 2019 only)
  • State aid information relating to your business in the last three years
  • Business turnover and profit for the last financial year and current financial year, including a Profit and Loss summary from April 2019 to March 2020 (or most recent data) and a Balance Sheet from April 2019 to March 2020 (or most recent data)
  • 1 quotation for all activity/equipment to be funded via the grant, if successful

Answers to the following questions (it is important that you give enough detail to demonstrate the need for this grant):

  • Brief overview of your business activity, products and services
  • Details of how your business has been affected by COVID-19, including details of the issues/challenges your business faces
  • Justification of how the grant funded support  will help your business recover from the impact of COVID-19
  • Details of the selected support provider, rationale for choosing this supplier, and details of when you anticipate to make your first purchase

Can I apply for both grants?

No, businesses are only able to apply to one of the grant schemes. One grant is aimed at those businesses within the Visitor Economy and the other is for businesses outside of that area and within the Wider Economy.

I am a new business that started trading after 1st March 2019. Do I qualify for a grant?

The grant scheme aims to help businesses recover from the impact of COVID-19. Eligible businesses must have been trading on or before 1st March 2019, and must still be trading. ‘Trading’ can be defined as engaging in business activity evidenced by demonstrable income/expenditure activity. If you are a new business, and started trading after 1st March 2019, you will not be eligible for this grant.

Can more than one person within a business submit an application for the same grant?

No. Only one application can be made per business. Multiple application attempts by the same business will invalidate your application.

I own multiple businesses, can I apply for a grant for each?

In principle, yes, however the businesses would need to be separate legal entities, registered individually and be delivering different activities. We would need information to confirm this is the case.

Do I have to use local suppliers?

You can use any supplier you want to, so long as they are a business and the service or product is eligible for grant funding and is relevant to the recovery needs of your business. You will need to confirm that the supplier is independent of you and your business and there is no conflict of interest. Applicants are, however, encouraged to use local, London-based suppliers, where possible.

How can I pay my suppliers?

Wherever possible, electronic payments should be made from your bank account to the suppliers. On occasions where this is not possible, payments by cheque or business debit cards are permitted. If cheque payments are made, please note you will be required to submit a photocopy of the cheque with supporting information.

In exceptional circumstances, where other payment options are not possible, the use of a business credit card may be approved. However, to claim this against the grant, please contact grantenquiry@capitalenterprise.org before doing as you will need to show the balance having been paid in full and the payment to the card provider leaving your business bank account, or the payment having cleared from the credit card if credit card was used.

Payments through PayPal are accepted only if the payment is taken directly from the business bank account, i.e. you can evidence the individual invoice amount leaving the bank account. You are not able to pay an invoice using PayPal if you are using existing funds in a PayPal account, as each expenditure item must be evidenced back to the dedicated bank account Under no circumstances are payments by cash for invoices acceptable.

I have already started my project. Can I apply for the grant to cover these costs?

No, the grant cannot retrospectively fund activity that has already started. Your application must include a quote for the activity/equipment you wish the grant to fund, but you cannot commission or start the activity/work or purchase the equipment until your application has been confirmed as successful and you have received a grant offer letter.

How long does it take to approve my grant application?

We will endeavour to communicate a decision within 10 working days of application submission. Successful applications must be fully and correctly completed, with all supporting evidence provided, including a quotation for the funded activity, for a grant offer letter to be issued.

We expect high demand and grant processing may take longer depending on the number of applications received.

If my grant application is approved when will I receive the grant?

The grant will be paid in arrears. Businesses can apply for 100% of the costs, but please note that funding will be paid in arrears. Therefore, grant payment will be made after you have accepted the grant offer and have purchased and received the support or items that the grant has been approved for. 

Successful applicants will have ONE calendar MONTH from the date of the grant offer letter to accept your grant offer (via electronic signature) and for all activity and claims to be completed and evidenced.

We need to see copies of supplier’s invoices and a copy of the statement from the dedicated bank account for the business, evidencing that payment has been made to the relevant suppliers.

Please note: part-payment of grant-funded services, support or equipment is not accepted. The service, support, or equipment must be paid IN FULL, within the one calendar month of receiving the grant offer letter, in order to claim the grant. Eligible applicants would not be able to part-fund the service, support or equipment, but then attempt to claim the full grant amount.

Once a complete claim has been submitted and approved, with all relevant evidence provided, we will endeavour to pay the SME within 5 working days.

Do I have to pay the grant back?

No, but the grant is recoverable from the applicant if it is proved that their application and/or claim contained false or fraudulent information.

What happens to my application if I do not provide all the required information?

Your application will be rejected. You will be contacted by our assessment team to let you know that we are unable to process your application due to missing information.

If I am unsuccessful (or ineligible), what other support is available for my business?

If you are unsuccessful or ineligible for this grant, there may be other ways to access support. You will be signposted to the Business Hub team of experienced business advisers who would be happy to provide advice on other support or funding options that may be available to you.

How do I contact you if I need to speak to someone about my application or ask questions?

You can email grantenquiry@capitalenterprise.org to ask questions regarding the scheme, however our advice would be to ensure you have read the FAQs fully before doing so.

We cannot provide a status update on your submitted application and we cannot guarantee the timescale in which we will respond to queries due to the volume of contact we may receive.

Application Form – FAQs

What are the application form questions?

Please see below a full breakdown of the questions asked during the application process:

  • Are you already registered on the London Business Hub/London Growth Hub Growth programme?
  • Business details
    • Business Name
    • Registered Business Address (including Postcode and London Borough)
    • Trading Address (if different from Registered Business Address)
    • Business Website
  • Details of the person completing the form
    • Name
    • Job title
    • Contact email address
    • Telephone number
  • Business Sector
  • To what extent is your business reliant on the visitor economy?
  • SIC code for the business – What is a SIC Code?
  • Type of business
    • Limited Company by Shares
    • Limited Company by Guarantee
    • Sole Trader
    • Partnership
    • Limited Liability Partnership
    • Community Interest Company
    • Social Enterprise
    • Other
  • Company Registration Number or Your UTR or Tax Reference Number or Number evidencing registration as a Partnership or Social Enterprise
  • Date that the business started trading
  • SME Declaration – I declare that as the applicant organisation I am a business that:
    • Has fewer than 250 FTE employees
    • Has a turnover of €50m or less
    • Has a balance sheet total below €43m
    • Does NOT hold 25% or more capital or voting rights in another business
    • Does NOT have another company hold 25% or more capital or voting rights in the business
  • State Aid Declaration –
    • Have you received state aid funding within the previous 3 years (based on your business’ financial year)?
    • If yes, how much?
  • Was your company an ‘undertaking in difficulty’* as at 31st December 2019?
  • Has your company experienced financial difficulties after 31st December 2019, and/or is ‘undertaking in difficulty’ at present? If yes, Were the financial difficulties subsequently experienced as a result of the COVID-19 outbreak
  • How many members of staff do you employ in total?
  • What was your turnover from your last complete financial year?
  • What is your turnover to date in your current financial year?
  • Grant Allocation Questions
    • Brief overview of the activities of the business, your products and services
    • How your business has been impacted by COVID-19 – This should include the financial impact and details of any changes to working practices that relate to this grant application
    • How your business plans to respond to the impact caused by COVID-19
    • What is the business name(s) of the supplier you will pay and then receive specific and immediate support from?
    • What is the rationale for choosing this supplier?
    • I confirm, I have no conflict of interest with the chosen supplier
    • Please describe the support you will receive as part of this grant application?
    • Please explain how the grant funded support will reduce the impact of COVID-19, build resilience, help your business recover and/or minimise future business interruption?
    • Anticipated date you plan to make your first grant purchase
    • Anticipated date the grant will be spent
    • Will any jobs be safeguarded in the business as a result of this grant support?
    • Are you VAT Registered? If yes, please provide your VAT number
    • Please list items to which grant funds will be spent, along with the total cost of each item. Please note that if you are VAT registered, please include net figures (excluding VAT).
    • I understand that a grant payment is made: only AFTER a successful applicant has been ISSUED a grant offer letter; the awardee has PAID for & RECEIVED the service/items; the awardee has RETURNED evidence of payment; all within ONE CALENDAR MONTH of receiving a grant approval notification.
  • Equalities Monitoring Questions
    • Would you consider your business to be Black, Asian, or Minority Ethnic owned?
    • What is the ethnicity of the business ownership?
    • What is the gender majority of the ownership?
    • Is the business partly or majority owned by a person or persons with a disability?
  • Evidence document uploads
  • Consents
  • Business Declaration

Is there a time limit for completing the application form?

No, there is not a time limit for completing the application form. However, please bear in mind that we will close applications when we reach the limit and/or after the application window closes, and that from these applications, it will be a competitive process.

Is there a word limit on application responses?

Some application questions will require applicants to answer ‘Yes’ or ‘No’ to eligibility criteria, and others will require applicants to submit details about the business. Where applicants are asked for a written response to questions, a word limit of 200 words applies.

Criteria and Evidence Documents

What is a Unique Tax Reference (UTR)?

Unique Taxpayer Reference numbers are up to 10-digit codes that HMRC use to uniquely identify you or your business whenever they are dealing with your tax. You will have a UTR number if you submit a self-assessment tax return.

How do I evidence my UTR?

An HMRC letter, or other evidence from HMRC, is the preferred method for evidencing your UTR. You will be able to find your UTR on any correspondence with HMRC, if you submit a self-assessment tax return.

What is a SIC Code?

A SIC code is a five-digit Standard Industrial Classification code and is used to identify and categorise the principal business activities of companies operating within the UK. You can search for your SIC code on the GOV.UK website here.

Please click here for details of the eligible standard industrial classification of economic activities (SIC) codes for the Visitor Economy (Tourism Sector) only.

Do I need a Profit & Loss Statement and Balance Sheet as part of my application?

Yes – you will need a Profit & Loss Statement, and Balance Sheet as part of your application. If you have not submitted a Profit & Loss Statement or Balance Sheet for the current financial year, then please submit the most recent data.

What does ‘Undertaking in Difficulty’ mean?

Undertaking in difficulty essentially means whether the business is/was experiencing financial difficulties.

A business is considered in difficulty if it met any one of the following criteria:

  • Individuals or companies that have entered into collective insolvency proceedings;
  • Limited companies which have accumulated losses greater than half of their share capital in their last annual accounts (this does not apply to SMEs less than 3 years old [7] );
  • Partnerships, limited partnerships or unlimited liability companies which have accumulated losses greater than half of their capital in their latest annual accounts (this does not apply to SMEs less than 3 years old);
  • Where the undertaking has received rescue aid and has not yet reimbursed the loan or terminated the guarantee, or has received restructuring aid and is still subject to a restructuring plan;
  • A company which is not an SME where, for each of the last two accounting years: i) your book debt to equity ratio has been greater than 7.5; and ii) your EBITDA interest coverage ratio has been below 1.0.

What is State Aid?

State Aid is defined on the Gov.UK website as “any advantage granted by public authorities through state resources on a selective basis to any organisations that could potentially distort competition and trade in the European Union”.  This broadly means any business or training support or grants, that have been funded by the UK government or the European Union, that are designed to help improve a businesses’ position in the market.

To be State Aid, a measure needs to have these features:

  • there has been an intervention by the State or through State resources which can take a variety of forms (e.g. grants, interest and tax reliefs, guarantees, government holdings of all or part of a company, or providing goods and services on preferential terms, etc.);
  • the intervention gives the recipient an advantage on a selective basis, for example to specific companies or industry sectors, or to companies located in specific regions
  • competition has been or may be distorted;
  • the intervention is likely to affect trade between Member States.

Please see more information here about State Aid.

What State Aid should I declare on the form?

You should declare the de minimis State Aid you have received from government or European funded projects in the last three financial years.

Does the Small Business Grant Scheme, Bounce Back Scheme, the Furlough scheme, the Local Authority Discretionary Grants Scheme, or any other COVID-19 related financial help count as State Aid?

No – the Small Business Grant Scheme, Bounce Back Scheme, the furlough scheme, the discretionary grants scheme, or any other COVID-19 related financial help are NOT counted as State Aid.

I was trading in March 2019 but did not at that point have a dedicated bank account open for the business. Will I be ineligible based on this?

You must have been trading on or before 1st March 2019 in order to be eligible for this grant. If you were trading on or before 1st March 2019, but did not have a dedicated bank account for the business at March 2019, you will not be automatically ineligible. You will need to confirm during the application process that you do have a dedicated bank account for the business, that you can provide evidence for this business bank account, and to provide other evidence that you were trading on or before 1st March 2019.

Items, Suppliers and VAT

Can I purchase items from multiple suppliers?

Multiple suppliers will not be accepted. The grant will only cover costs made to one supplier and the grant claim must not exceed £5,000 in total. As part of the application you will be asked to provide a quote from your chosen supplier.

Can I pay upfront for an activity/item/service that will extend longer than 1 month?

No – successful applicants will have one calendar month from the date of the grant offer letter to accept the offer AND purchase and receive ALL support or items that the grant has been approved for.

Therefore you cannot apply for activity that will extend beyond one calendar month – for example, a 6-month consultancy project would not be eligible as all activity would not be complete within one calendar month. All grant funded activity must be finished and complete, and all evidence provided that the activity is complete, in order to receive grant payment.

Do I need to include VAT on the items that I list in my application?

If you are VAT registered, please list all items you wish to purchase with the grant as net value (i.e. excluding VAT). If you are not VAT registered, please list items including VAT.

If you are not VAT registered, and where including VAT in your items exceeds the £5,000 threshold, you will be ineligible for the grant.

I am not VAT registered, and neither is the supplier that I am asking for my support from. As they are not VAT registered, they have said they can’t provide quotes that include VAT. What do I do?

If the supplier is not VAT registered they will not be able to charge VAT. This is different from the common situation where a supplier will be VAT registered and the applicant is not; in this case, the applicant must include VAT. But if both the applicant AND supplier are not VAT registered, then VAT won’t need to be included.

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