COVID-19 (Coronavirus) – Support for Businesses and Employers

Learn more about the support currently available from the Government.

The London Business Hub COVID-19 Recovery Grants are now closed.

However, we have several programmes open that support businesses across a wide range of issues, such as accessing funding, negotiating property agreements and building business strategy.

Find out more

London to move into ‘tier 2’ when national restrictions end on 2 December (26 November 2020)

The UK Government has confirmed that London will move into tier 2 (high tier) when national lockdown restrictions end in England on 2 December.

The following restrictions will come into force in tier 2:

• No mixing of households indoors, apart from support bubbles. Rule of six outdoors.
• Pubs and bars must close unless operating as restaurants. Hospitality venues can only serve alcohol with substantial meals. They must stop taking orders at 10pm and close by 11pm.
• Reduce the number of journeys made where possible. Avoid travel into ‘very high’ tier areas except where necessary.
• Everyone who can work from home should continue to do so.

Find out more about tier 2 restrictions.

The Government has also published a poster to provide an overview of tier 2 restrictions.

Prime Minister outlines COVID-19 Winter Plan (23 November 2020)

The Prime Minister has outlined the Government’s new COVID-19 Winter Plan, which sets out measures for managing COVID-19 through the end of 2020 and into the start of 2021.

Under the COVID-19 Winter Plan, local areas across England will be categorised into a stricter version of the three-tier system of restrictions that operated in England before the current national lockdown began. Each tier will set out the restrictions that will apply after the national restrictions end on 2 December.

On 2 December, across all of England, regardless of tier:

• The stay at home requirement will end, with travel being permitted again subject to guidance in each tier.
• Shops, personal care, gyms and the wider leisure sector will reopen.
• Collective worship, weddings and outdoor sports can resume.
• People will no longer be limited to seeing only one other person in outdoor public spaces – the rule of six will now apply outdoors.

The following restrictions will also come into force depending on the local area’s tier:

Medium tier

• Rule of six applies indoors and outdoors.
• Pubs, bars and restaurants must operate table service only. They must stop taking orders at 10pm and close by 11pm.
• Avoid travel into ‘very high’ tier areas except where necessary.
• Everyone who can work from home should continue to do so.

High tier

• No mixing of households indoors, apart from support bubbles. Rule of six outdoors.
• Pubs and bars must close unless operating as restaurants. Hospitality venues can only serve alcohol with substantial meals. They must stop taking orders at 10pm and close by 11pm.
• Reduce the number of journeys made where possible. Avoid travel into ‘very high’ tier areas except where necessary.
• Everyone who can work from home should continue to do so.

Very high tier

• No mixing of households indoors or in most outdoor places, apart from support bubbles.
• Hospitality venues must close with the exception of takeaway, drive-through or delivery.
• Indoor entertainment venues must close.
• Avoid travelling outside the area, other than where necessary.
• Everyone who can work from home should continue to do so.

The Government will confirm which areas will fall into which tier later this week.

London Business Hub has brought together previous Government announcements on COVID-19 restrictions. Find out more. 

London Business Hub is running numerous webinars to support businesses during COVID-19.

London Business Hub has launched the COVID-19 Business Help Series, bringing you highly informative, free webinars delivered by expert speakers. The webinars have been carefully designed to guide London’s small businesses through various problem areas as they navigate the challenges of COVID-19.

Find out more

As a result of stressful and uncertain times that coronavirus has presented, the need to consider the mental wellbeing of you and your employees has never been more important.

Our guides include information on business support and the latest guidance to help you manage this, by signposting the best resources to help you manage this important issue during the crisis.

Drawing upon resources from the NHS, Mind and other recognised bodies and organisations, our guides will help you navigate the support that is available as well as detailing preventative techniques that individuals use to manage their mental health.

• Mental health and wellbeing resource pack – support for individuals and businesses
• Mind – Improve mental wellbeing in the workplace
• Wellbeing – A guide for small businesses from the FSB
• Crisis services and planning for a crisis

London Business Hub has published a series of guides to support businesses across London to reopen and work safely during COVID-19:

• The UK Government’s COVID-19 Recovery Strategy
• Working safely and managing social distancing
• Reopening a retail business safely
• Guidance on the use of face coverings
• NHS Test and Trace – Advice for employers
• Case study on reopening a retail business

Government support

Coronavirus restrictions (22 September)

On 22 September, the Prime Minister announced further national measures to address rising cases of coronavirus in England. The measures include:

• Customers in hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail are required to wear face coverings from 24 September.
• All hospitality venues must operate with table service only, excluding takeaways.
• Hospitality businesses selling food or drink must be closed between 10pm and 5am from 24 September. This will include takeaways but delivery services can continue after 10pm.
• Face coverings and visors must be worn in close contact services.
• Office workers who can work effectively from home should do so.
• Businesses and organisations face stricter rules to make their premises COVID Secure from 28 September.
• Customers in private hire vehicles and taxis must wear face coverings since 23 September.
• Business conferences, exhibitions and large sporting events will no longer go ahead.

Travel guidance for employers

To support businesses with employees returning to work, the Department for Transport has developed resources for employers, which you can find here.

Wherever possible, businesses should encourage and allow employees to work from home. If your employees must travel to work, please encourage them to walk or cycle when they can. Transport for London (TfL) has issued guidance around how businesses can support staff to walk or cycle, rather than utilising public transport. If it is essential for them to use public transport, it is mandatory that they wear a face covering for the entirety of their journey.

Mandatory face coverings in shops

The Government has announced that face coverings are mandatory when shopping.  This is to protect those who work in shops and to give people more confidence to shop safely.  Shops can refuse entry to someone not wearing a face covering and can call the police if someone fails to comply. You can make face-coverings at home. The key thing is it should cover the mouth and nose. Retail workers have been required to wear face coverings since 24 September.

Guidance on face coverings at work

The UK Government has published guidance on the use of face coverings. It outlines the settings in which face coverings are required and how they can be used safely. Retail and hospitality staff have been required to wear face coverings since 24 September.

Due to the wide variety of work environments, there is no universal guidance on the use of face coverings in the workplace. Employers should follow COVID-19 Secure guidelines to manage and reduce contact between employees.

Businesses will have a clear duty to support NHS Test and Trace

Since 18 September, it is mandatory for certain businesses to have a system to collect NHS Test and Trace data, and keep this for 21 days.

NHS COVID-19 app

The NHS COVID-19 app launched in England on Thursday 24 September.

The app allows customers and visitors to check-in on entry with their phone instead of filling out a check-in book or tool specific to a business. This will allow NHS Test and Trace to contact customers with public health advice should there be a COVID-19 outbreak.

Businesses across England that are required to collect Test and Trace data (like pubs, restaurants, hairdressers and cinemas) are being urged to ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

In England, using QR codes will help businesses meet the new legal requirement to record the contact details of customers, visitors and staff on their premises.

The government is supporting businesses and venues to display the QR codes, which can be downloaded via a website to display as posters in premises.

Guides brought to you by London Business Hub to help your business respond to the COVID-19 outbreak.

Employment advice

• Coronavirus Job Retention Scheme and furloughing employees
• Mental health and wellbeing resource pack – support for individuals and businesses

Property advice

• Lease obligations and lease reviews
• How to engage in discussions with your landlord
• Rent reviews
• How to negotiate a rent holiday

Managing your business during COVID-19:

• Working safely during COVID-19
• Transport for London briefing for retail businesses
• Managing existing commercial contracts
• Business and continuity planning
• Directors, insolvency and personal liability

Funding for businesses

• Frequently asked questions about financial support
• Government support for business
• Applying for COVID-19 small business grant schemes in London

Funding for the self-employed

• The Self-employment Income Support Scheme

COVID-19 recovery

• The UK Government’s COVID-19 Recovery Strategy
• Guidance on the use of face coverings

The following resources provide advice and information to help the hospitality sector navigate the COVID-19 outbreak and reopen safely:

Keeping staff and customers safe

• Reopening and adapting your food business during COVID-19
  The Food Standards Agency has published guidance on hygiene and food safety requirements for food businesses to reopen and operate safely during COVID-19.
• Guidance on maintaining records to support NHS Test and Trace
  Businesses and organisations in certain sectors should collect details and maintain records of staff, customers and visitors to premises to support NHS Test and Trace.
• NEXSTART The Health Protection (Coronavirus, Restrictions) (No. 2) (England) Regulations 2020
  Guidance on the latest coronavirus regulations.
• Legionnaires’ disease: lockdown risks and reopening safely
  The Chartered Institute of Environmental Health has published guidance to help businesses reopen safely and manage the risks of Legionnaires’ disease.
• Preventing Legionnaires’ disease
  The Association of London Environmental Health Managers has published information to help businesses manage their water supplies as they reopen to prevent Legionnaires’ diseases.
• NHS Test and Trace
  This guide provides advice for businesses about the NHS Test and Trace service.
• Keeping workers and customers safe during COVID-19 in restaurants, pubs, bars and takeaway services
  The UK Government has published the following guidance for the hospitality sector.
• Night Time Economy – A place manager’s guide to night time economy recovering during COVID-19
  Night Time Economy has published a guide for place managers on recovery planning for the night time.
• Eating and Drinking Outside this Winter
  Advice and guidance to help hospitality venues trade safely using outside spaces.

Advice and guidance

• NEXSTART Business and Planning Bill – Alcohol Licensing
  Temporary change to alcohol licensing law to allow off sales.
• NEXSTART Group Size, Gatherings and COVID-19 Safe Capacity
  This guide provides information on group sizes and gatherings (indoors and outdoors).
• Safer Sounds – COVID-19 safety measures and licensing best practice checklist
  Checklist for reopening hospitality businesses safely during COVID-19.
• NEXSTART Business and Planning Bill 2019-21 Pavement Licences
  Guidance on the new pavement licence.
• NEXSTART Toilets Guidance
  Use of toilets in premises providing takeaways.
• NEXSTART Conditions Compliance Guidance
  Guidance on complying with licence conditions.
• NEXSTART Closure Powers
  Scope of closure powers for enforcement officers.
• Transport for London briefing for leisure and hospitality businesses
  Latest travel advice for businesses engaged in leisure and hospitality.
• NEXSTART Business and Planning Bill – Pavement Licences
  Guidance on the pavement licensing regime.
• NEXSTART Pavement Licence Webinar
  Webinar on the pavement licensing regime.
• UKHospitality FAQs
  Answers to frequently asked questions to help hospitality venues understand the latest restrictions.

London Business Hub has launched the Shared Workspace Support Programme that will provide free online support to workspaces providers and their tenants on:

• Access Business Rate Relief and other relief schemes.
• Have guidance on how to handle future rent negotiations with your landlord(s).
• Have help on how to handle talks with your local authority.
• Support your tenant with grant applications.
• Network with other workspace providers.

Through webinars and 1:1 advice sessions,  this is a fantastic opportunity for workspace providers and tenants to access professional advice and support, to help them through these challenging times. There will also be the opportunity for virtual networking and potentially making contact with local authorities, to discuss the current situation and how they can work together, to simplify the process of applying for business rate relief.

The following London Business Hub pages provide advice and information to help businesses and the self-employed navigate the coronavirus pandemic:

• Government support for business
• Discretionary local business grants
• Government support for the self-employed
• Financial support from banks and lenders
• External resources, support and webinars
• Guidance about commercial insurance
• Early years sector business support
• Cybersecurity and working safely
• Sector-specific support
• Because I’m a Londoner campaign
• News and updates